Knowledgebase: Processing
I am unable to locate a participant to process his/her award.
Posted by Z-Lori Crowell on 21 January 2008 08:26 PM

If you do not see the participant you want to manually process the activity for, make sure the participant is registered for the activity.  If you click on the Register New Participant link and find the participant in the list, then they were not yet registered.

Ref: Manual Processing Participants and Activity Results