A token appears on an award instead of the actual data if one of the following occurs:
- The token is misspelled or does not exist on the activity. A token was added to the award that is not present on the activity. Check to see if the token you are trying to add appears in the list when you click on the 'Insert Code Snipet' control found in the Rich Text Editor when you are editing an award on an activity.
- The token has some HTML tags or data inside it. While editing an award from the Template tab, click on the (< >) icon to change to the HTML view of your award. Make sure there is not foreign characters or tags in the token. Tokens can not have any other characters between the '@' other then the token name.
Ref: Award Templates